Privacy Policy

1. Introduction

Four Knots Consulting, LLC ("we," "us," or "our") operates CxScript Pro, a commissioning test script generation platform. This Privacy Policy explains how we collect, use, store, and protect your information when you use our service.

2. Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, organization name, and authentication credentials when you create an account.
• Project Data: Commissioning project details, equipment specifications, scope definitions, design inputs, and generated test scripts that you create within the platform.
• Usage Analytics: Information about how you interact with the service, including pages visited, features used, session duration, and error logs to help us improve the platform.
• Payment Information: Billing details are collected and processed by Stripe. We do not store your full credit card number on our servers.

3. How We Use Your Data

• Service Delivery: To provide, maintain, and operate the CxScript Pro platform, including generating test scripts based on your project inputs.
• Service Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality and reliability of our platform.
• Communication: To send account-related notifications, service updates, and respond to support requests.
• Billing: To process payments and manage your subscription.

4. Data Storage and Security

Your data is stored in Neon PostgreSQL databases with encryption at rest. We use industry-standard security measures including encrypted connections (TLS), secure authentication, and access controls to protect your information. While we strive to protect your data, no method of electronic transmission or storage is completely secure.

5. Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide the service. When you delete your account, we will remove your personal data and project data within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

6. Third-Party Services

We use the following third-party services:

• Stripe: For payment processing. Stripe's privacy policy governs their handling of your payment information. See stripe.com/privacy.
• Anthropic: For AI-powered features including test script generation. Project data you submit may be processed by Anthropic's API to generate outputs. See anthropic.com/privacy.

7. Cookies and Tracking

We use essential cookies to maintain your session and authentication state. We may use analytics tools to understand how the service is used. We do not sell your data to third-party advertisers.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account and associated data.
• Export your project data in a portable format.

To exercise any of these rights, contact us at the email below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at: owner@fourknots.com